Apply Today! Northern PA Regional College hospitality program starts January 31st
Entrepreneurs are invited to register for the upcoming Guest Service Gold® cohort training program being offered by the Northern Pennsylvania Regional College (NPRC) in partnership with the American Hotel and Lodging Educational Institute. The program begins January 31, 2022.
Guest Service Gold® is a comprehensive program designed to accomplish the goal of developing service-oriented frontline staff who know how to engage with their guests to provide memorable service and experience.
This program — part of NPRC’s Hospitality and Tourism course offerings — features stories designed to motivate and inspire employees to go for the gold and provide service above and beyond the call of duty. Based on true stories of award-winning guest service, this program focuses on: authenticity, intuition, empathy, delight, delivery, initiative and being a champion.
Program details
- Dates: January 31, 2022 – April 4, 2022
- Class Schedule: Mondays from 1:00 – 3:00 p.m.
- Class Length: 10 Weeks
- Cost: $200
- Locations:
- Potter County Education Council, Coudersport
- Marilyn Horne Hall, Bradford
- Corry Higher Education Council, Corry
- Warren-Forest Higher Education Council, Warren
- Potter County Education Council Seneca Highlands CTC, Port Allegany
- NPRC Education and Training Center, Erie
- Community Education Center of Elk and Cameron Counties, St. Marys
- Keystone Community Education Council, Oil City
About NPRC
Northern Pennsylvania Regional College is a publicly-funded higher education institution offering associate degrees, certificates, and workforce development training at affordable costs. A 501(c)3 private, non-profit created under legislative authority with substantial funding from the Commonwealth of Pennsylvania, NPRC offers classes in more than 25 locations across nine counties: Cameron, Crawford, Elk, Erie, Forest, McKean, Potter, Venango, and Warren.
To learn more about the Guest Service Gold program or NPRC, email workforcedev@rrcnpa.org or call 844-350-7729.
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